Shipping and Returns

Delivery
At Nortev, we do our best to dispatch all available items to you within a week depending on the geographic location of receiving your order. Once dispatched please allow 48 hours depending on geographic location for receipt of your order. If something is particularly urgent e.g. for a show, please email us at info@nortev.com or call us on 091 799778 and we will do our absolute utmost to get it despatched urgently.

Out of Stock Items
Here at Nortev, our website is live; this means that generally only items in stock appear for sale. In the unlikely event that an item from your order is unavailable, we will dispatch those goods that are in stock and inform you of the expected date for subsequent deliveries. If an item that is out of stock is part of a set, we will hold the matching item until the entire set is available and post to you at no extra charge. We will also endeavour to inform you immediately of any shortages.

Force Majeure
Nortev shall not be liable for any delay, failure, suspension or termination of delivery of any product or service arising out of a force majeure event. A force majeure event shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Nortev or its suppliers, service providers, partners or agents.

Returns/Repair
If, for any reason, you need to return a product for exchange or repair, or need technical assistance please contact our technical support team on +353 91 799 778 or by email on technicalsupport@nortev.com.

For customers within Ireland, we will endeavour to return your products within 48 hours.  For customers outside of Ireland, we will endeavour to return your products in 48 hours+, however this will be dependent on your geographical location.

If returning a Full Flexineb System, we ask that it is cleaned down completely and disinfected.

Please include a completed note with the reason for return, your name address & telephone no and/or the product information for the exchange. Nortev reserves the right to refuse any returns where it is apparent that this requirement has not been met. These conditions do not affect your statutory rights.

Refund
Any item that is to be refunded you will receive a credit note for the price bought.

Delivery
Delivery charges will not be refunded in the case of a return, however, if an exchange is required, due to change of mind or incorrect size, you will be charged at cost for the delivery of the new product.

Sale of Goods
Any and all contracts for sale of goods between Nortev and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of Ireland, and you and Nortev irrevocably submit to the non-exclusive jurisdiction of the Irish Courts. You have 7 days to cancel any order that has not been dispatched. Providing the order has not been dispatched, you will not be charged for any postage.